At Soqara every order is packed with care. If something is not right with your order we want to make it right. Please read our Refund and Returns Policy carefully before placing your order.
We stand behind every product we sell. If your order arrives damaged, defective, or significantly different from what was described on our website, we will offer you a replacement or a full refund. Your satisfaction is important to us and we will always try to resolve any issue quickly and fairly.
We accept returns in the following situations only:
We are unable to accept returns in the following situations:
To initiate a return please follow these steps:
If the return is due to our error — wrong product sent, damaged item, or defective product — we will cover the return shipping cost. If the return is for any other approved reason the customer is responsible for return shipping charges. Products must be returned in their original packaging where possible.
Once we receive and inspect the returned product we will notify you of the outcome within 2 business days. If approved your refund will be processed within 5 to 7 business days. Refunds are issued via the same payment method used for the original purchase
| COD orders refund | Bank transfer to your account — please provide account details |
|---|---|
| Bank transfer orders | Refunded to the same bank account |
| Online payment orders | Refunded through the original payment gateway |
| Refund timeline | 5 to 7 business days after approval |
Instead of a refund, you may choose to receive a replacement of the same product if it is available in stock. If the product is out of stock at the time of your return request we will process a full refund instead.
We do not offer product exchanges for change of mind. Exchanges are only available if the original product was defective, damaged, or incorrectly sent. In this case you may exchange for the same product or a product of equal value subject to availability.
The following items cannot be returned or refunded under any circumstances:
For all return and refund queries please contact us via WhatsApp as listed on our Contact Us page. We are available Monday to Saturday from 10:00 AM to 8:00 PM Pakistan Standard Time. We aim to respond to all return requests within 24 hours.
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Handpicked home décor for Pakistan — delivered with care, quality, and a personal touch.
Handpicked home décor for Pakistan — delivered with care, quality, and a personal touch.
