Privacy Policy -

Privacy Policy

At Soqara we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data. By using soqara.com you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

Full name and delivery address when placing an order
Phone number for delivery and order communication
Email address for order confirmation and newsletters (if subscribed)
Payment information — note: we do not store card details on our servers
Messages and queries sent to us via contact form or WhatsApp

Information collected automatically:

IP address and browser type when you visit our website
Pages visited, time spent on pages and links clicked
Device type (mobile, tablet, desktop) and operating system
Referral source — how you found our website
Cookie data — see our Cookie Policy for details

2. How We Use Your Information

To process and deliver your orders
To send order confirmations and delivery updates via WhatsApp or email
To respond to your customer service queries
To send promotional emails or WhatsApp messages if you have opted in
To improve our website experience and product offerings
To prevent fraud and ensure the security of our platform
To comply with legal obligations under Pakistani law

3. How We Share Your Information

Soqara does not sell, trade or rent your personal information to any third party. We share your information only in the following limited circumstances:

Delivery partners and courier services — to fulfill your delivery
Payment gateway providers — to process your payment securely
Technology service providers — for website hosting and email services
Legal authorities — if required by law or court order in Pakistan

4. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. Our website uses SSL encryption to protect data transmitted between your browser and our servers. However no method of internet transmission is 100% secure and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Order information is retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your data at any time subject to legal retention requirements.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for the website to function, and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. Please see our Cookie Policy for full details.

7. Your Rights

You have the following rights regarding your personal data:

Right to access — you can request a copy of the personal data we hold about you
Right to correction — you can ask us to correct any inaccurate information
Right to deletion — you can ask us to delete your personal data subject to legal requirements
Right to opt out — you can unsubscribe from marketing communications at any time
Right to complain — you can raise concerns about how we handle your data

To exercise any of these rights please contact us through the Contact Us page on soqara.com.

8. Children's Privacy

Soqara does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the Contact Us page on soqara.com or reach us directly on WhatsApp.

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Privacy Policy

1. Information We Collect

Information you provide directly:

Information collected automatically:

2. How We Use Your Information

3. How We Share Your Information

4. Data Security

5. Data Retention

6. Cookies

7. Your Rights

8. Children's Privacy

9. Changes to This Policy

10. Contact Us

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© 2025 Soqara. All rights reserved. soqara.com

© 2025 Soqara. All rights reserved. soqara.com

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