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Everything you need to know about shopping with Soqara.
A: Simply browse our website at soqara.com, add products to your cart, and proceed to checkout. Fill in your delivery details and choose your payment method. You will receive an order confirmation on WhatsApp or email within a few minutes.
A: Yes absolutely! You can send us a message on WhatsApp with the product name or screenshot and we will process your order manually. Our WhatsApp number is listed on the Contact Us page.
A: You can change or cancel your order within 12 hours of placing it, provided the order has not yet been dispatched. Please contact us immediately on WhatsApp if you need to make any changes. Once dispatched we cannot cancel the order.
A: Yes. As soon as your order is confirmed you will receive a WhatsApp message or email with your order number, items ordered, and expected delivery date.
A: There is no minimum order requirement. You can order even a single item and we will deliver it to you.
A: We deliver to all major cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala and many more. Enter your address at checkout to confirm delivery availability.
A: Standard delivery within major cities (Karachi, Lahore, Islamabad) takes 3 to 5 business days. Delivery to other cities and remote areas may take 5 to 8 business days. Please note that during sale periods or holidays delivery may take slightly longer.
A: Delivery charges depend on your location and order size. The exact delivery fee will be shown at checkout before you confirm your order. We offer free delivery on orders above a certain amount — check our current offer on the website.
A: Express delivery may be available in select cities for an additional charge. Please contact us on WhatsApp before placing your order to confirm availability of express delivery to your location.
A: The courier will attempt delivery up to two times. If delivery is unsuccessful after two attempts the parcel will be returned to us. Please make sure your phone number is correct so the courier can call you before arriving.
A: We accept Cash on Delivery (COD), bank transfer, and online payment through selected payment gateways. All available payment options will be shown at checkout.
A: Yes! Cash on Delivery is available for most locations across Pakistan. Simply select COD at checkout and pay the courier when your order arrives.
A: Yes. Our website uses SSL encryption to protect all transactions. We do not store your card details on our servers. All online payments are processed through secure payment gateways.
A: The price you see at checkout is the final price including delivery charges. There are no hidden fees. For COD orders there may be a small COD handling fee which will be shown clearly at checkout.
A: We work hard to ensure product photos are as accurate as possible. However colors may appear slightly different on screen due to monitor settings and photography lighting. If you need more photos or a video of a product please contact us on WhatsApp.
A: Our products are carefully inspected before dispatch. We do not offer a formal warranty but if your product arrives damaged or defective we will replace it or refund you. Please see our Refund & Returns Policy for details.
A: Many of our products are handcrafted or hand-finished which means slight variations in color, texture or dimensions are normal and are part of the unique character of each piece. This is not a defect.
A: We regularly add new products. If you are looking for something specific please contact us on WhatsApp and we will do our best to source it for you or notify you when it becomes available.
A: We accept returns within 7 days of delivery for products that are damaged, defective or not as described. Please see our full Refund & Returns Policy page for complete details.
A: Please take photos or a video of the damaged product immediately upon opening and send it to us on WhatsApp within 24 hours of delivery. We will arrange a replacement or refund as quickly as possible.
A: Once your return is received and inspected we will process your refund within 5 to 7 business days. Refunds are processed via the same payment method used for the original order.
A: No. You can checkout as a guest without creating an account. However creating an account makes it easier to track your orders and reorder in the future.
A: You can reach us via WhatsApp (fastest response), through the contact form on our website, or by email. All contact details are on our Contact Us page. We typically respond within a few hours during business hours (Monday to Saturday, 10am to 8pm PKT).
A: Our customer support is available Monday to Saturday from 10:00 AM to 8:00 PM Pakistan Standard Time (PKT). Orders can be placed on the website at any time.
A: Simply browse our website at soqara.com, add products to your cart, and proceed to checkout. Fill in your delivery details and choose your payment method. You will receive an order confirmation on WhatsApp or email within a few minutes.
A: Yes absolutely! You can send us a message on WhatsApp with the product name or screenshot and we will process your order manually. Our WhatsApp number is listed on the Contact Us page.
A: You can change or cancel your order within 12 hours of placing it, provided the order has not yet been dispatched. Please contact us immediately on WhatsApp if you need to make any changes. Once dispatched we cannot cancel the order.
A: Yes. As soon as your order is confirmed you will receive a WhatsApp message or email with your order number, items ordered, and expected delivery date.
A: There is no minimum order requirement. You can order even a single item and we will deliver it to you.
A: We deliver to all major cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala and many more. Enter your address at checkout to confirm delivery availability.
A: Standard delivery within major cities (Karachi, Lahore, Islamabad) takes 3 to 5 business days. Delivery to other cities and remote areas may take 5 to 8 business days. Please note that during sale periods or holidays delivery may take slightly longer.
A: Delivery charges depend on your location and order size. The exact delivery fee will be shown at checkout before you confirm your order. We offer free delivery on orders above a certain amount — check our current offer on the website.
A: Express delivery may be available in select cities for an additional charge. Please contact us on WhatsApp before placing your order to confirm availability of express delivery to your location.
A: The courier will attempt delivery up to two times. If delivery is unsuccessful after two attempts the parcel will be returned to us. Please make sure your phone number is correct so the courier can call you before arriving.
A: We accept Cash on Delivery (COD), bank transfer, and online payment through selected payment gateways. All available payment options will be shown at checkout.
A: Yes! Cash on Delivery is available for most locations across Pakistan. Simply select COD at checkout and pay the courier when your order arrives.
A: Yes. Our website uses SSL encryption to protect all transactions. We do not store your card details on our servers. All online payments are processed through secure payment gateways.
A: The price you see at checkout is the final price including delivery charges. There are no hidden fees. For COD orders there may be a small COD handling fee which will be shown clearly at checkout.
A: We work hard to ensure product photos are as accurate as possible. However colors may appear slightly different on screen due to monitor settings and photography lighting. If you need more photos or a video of a product please contact us on WhatsApp.
A: Our products are carefully inspected before dispatch. We do not offer a formal warranty but if your product arrives damaged or defective we will replace it or refund you. Please see our Refund & Returns Policy for details.
A: Many of our products are handcrafted or hand-finished which means slight variations in color, texture or dimensions are normal and are part of the unique character of each piece. This is not a defect.
A: We regularly add new products. If you are looking for something specific please contact us on WhatsApp and we will do our best to source it for you or notify you when it becomes available.
A: We accept returns within 7 days of delivery for products that are damaged, defective or not as described. Please see our full Refund & Returns Policy page for complete details.
A: Please take photos or a video of the damaged product immediately upon opening and send it to us on WhatsApp within 24 hours of delivery. We will arrange a replacement or refund as quickly as possible.
A: Once your return is received and inspected we will process your refund within 5 to 7 business days. Refunds are processed via the same payment method used for the original order.
A: No. You can checkout as a guest without creating an account. However creating an account makes it easier to track your orders and reorder in the future.
A: You can reach us via WhatsApp (fastest response), through the contact form on our website, or by email. All contact details are on our Contact Us page. We typically respond within a few hours during business hours (Monday to Saturday, 10am to 8pm PKT).
A: Our customer support is available Monday to Saturday from 10:00 AM to 8:00 PM Pakistan Standard Time (PKT). Orders can be placed on the website at any time.
Exclusive deals, new arrivals & home styling inspiration in your inbox.
Exclusive deals, new arrivals & home styling inspiration in your inbox.
Handpicked home décor for Pakistan — delivered with care, quality, and a personal touch.
Handpicked home décor for Pakistan — delivered with care, quality, and a personal touch.
