We know you are excited about your Soqara order and want to know exactly where it is. Here is everything you need to know about tracking your delivery.
| 1 | After your order is dispatched you will receive a WhatsApp message from Soqara with your tracking number and the courier company name. |
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| 2 | Visit the courier company’s website and enter your tracking number in their tracking tool to see the real-time status of your delivery. |
| 3 | You can also enter your Soqara order number in the Track My Order field on this page to check your order status directly. |
| 4 | If you have not received a tracking number within 3 business days of placing your order please contact us on WhatsApp immediately. |
In TransitYour order is on its way and is moving through the courier networkOut for DeliveryYour order is with the courier and will be delivered todayDeliveredYour order has been successfully delivered — enjoy your Soqara products!Delivery AttemptedCourier tried to deliver but nobody was available — they will try againReturned to Sender
Returned to Sender Delivery was unsuccessful after two attempts — contact us immediately
| Order Placed | We have received your order and it is being prepared for dispatch |
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| Order Confirmed | Your order has been confirmed and payment verified |
| Packed & Ready | Your order has been packed with care and is ready for courier pickup |
| Dispatched | Your order has been handed to the courier — tracking number sent to you |
| Karachi, Lahore, Islamabad | 3 to 5 business days from dispatch |
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| Other major cities | 4 to 6 business days from dispatch |
| Smaller towns & rural areas | 5 to 8 business days from dispatch. |
| Express delivery | 1 to 2 business days — available in select cities |
If your order has not arrived within the expected timeframe please follow these steps:
If your tracking shows your order as delivered but you have not received it please contact us within 24 hours of the marked delivery date. We will raise a complaint with the courier and investigate. Please also check with anyone else at your address and neighbouring units in case the parcel was received on your behalf.
For any order tracking queries please contact our customer support team:
| Fastest response — contact number listed on Contact Us page | |
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| Contact Form | soqara.com/contact — we reply within a few hours |
| Business Hours | Monday to Saturday, 10:00 AM to 8:00 PM (Pakistan Standard Time) |
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Handpicked home décor for Pakistan — delivered with care, quality, and a personal touch.
Handpicked home décor for Pakistan — delivered with care, quality, and a personal touch.
